Cancellation & Refund Policy
Last Updated: 11/02/2025
Thank you for choosing Condive Creative LLP. We strive to offer the best consultancy and eCommerce services. Please review our cancellation and refund policy carefully.
1. Cancellation Policy
For Consultancy Services:
Clients can cancel booked consultancy sessions up to 7 days before the scheduled session for a full refund.
Cancellations made within 7 days of the appointment will be subject to a zero cancellation fee or may be non-refundable.
No-shows or failure to attend a scheduled session will not be eligible for a refund.
Rescheduling is allowed 24 hours prior to the session, subject to availability.
For eCommerce Orders:
Orders can be cancelled within 24-48 hours of purchase if the item has not yet been shipped.
Once an order has been shipped, it cannot be canceled but may be eligible for a return (see Refund Policy below).
2. Refund Policy
For Consultancy Services:
If a client cancels a session within the eligible timeframe, they will receive a full refund within7 business days.
If the service was not delivered as promised due to an issue from our side, we will offer either a rescheduled session or a full refund.
No refunds will be issued for sessions that have already been conducted.
For eCommerce Orders:
Products can be returned within 7 days of delivery if they meet the return eligibility criteria (e.g., unused, in original packaging, with proof of purchase).
Refunds for returned products will be processed within 7 business days for domestic transactions and 10 business days for international transactions after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Some products may be non-refundable (e.g., digital products, perishable goods, customized items, etc.).
Return shipping costs may be the responsibility of the customer unless the return is due to our error.
3. Contact Us
If you have any questions about cancellations or refunds, please contact us at:
Email: condivecreative@gmail.con
Phone: 00919321143773
Address: D8, Block 32, Wagle Industrial Studio, Thane - 400604
By making a purchase or booking a service, you agree to this Cancellation & Refund Policy.
We reserve the right to update or modify this policy at any time without prior notice.